Synology User Management

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Synology User Management

On a NAS, there are resources like shared folders and applications and users and groups that access these resources on the other. To control the use of resources, DSM has built-in user management. User management is about what a user can do: which resources they can access and what kind of access is granted.

When you log into DSM, you find Control Panel. This is the tool for user management. The tools allow you to assign specific storage quotas, speed limits, access privileges to individual users and groups.

Before we dive into details and get our hands dirty, let us first become familiar with user management’s main parts and concepts. Let us also acknowledge that for a small setup with a few users like a family, the requirements are much simpler than a company with thousands of employees.


This post applies to DSM6 and local users. Domain and LDAP users are out of the scope of this tutorial. However, much of what is discussed in this post apply to them as well.

Basics Of User Management

Like I mentioned in the introduction, you have resources like shared folders and applications versus users that use these resources on your NAS.

Users and groups

To use any resource on the NAS, you need a user account on the NAS. You can give each user-specific access to a resource. Not all users need the same level of access, also called permission or privilege. You can assign access per user individually or make users with a similar need a group member. Next, you assign access to that group.

A group makes managing multiple users a lot easier. When you add a new user, you only have to make it a member of the proper groups, and all access is arranged.

Shared Folders

When you use your NAS as a file server, you create shared folders. There may be a few shared folders on a new NAS, or there is no shared folder, depending on how you set up your NAS.

Some applications create a shared folder for you to work with. Audio Station creates the /music folder, and Web Station the /web folder. You might have installed some of these applications during the initial setup of your NAS, the so-called recommended applications.

Home Folders

A special shared folder is the Homes folder. It contains the home folder for each user. You have to enable the Home service on your NAS for the Homes folders to appear.


Next to folders, you can run many cool applications on your NAS. Some applications are accessible to all users, others to members of the administrators group only. Access to an application is called a privilege.

For those applications that potentially all users can access, you can define whether or not the privilege for an application is granted to all users. This is called the default privilege. Next, you can deviate from this default for a user or group of users.

Explore Users And Resources

Let us open Control Panel and take a look at what I just explained. The idea is to see the concepts in the real world. After you grasp this, you are ready and prepared to start managing users and resources on your NAS.

Log in to DSM or DiskStation Manager from your browser. Open Control Panel from your DSM desktop or the main menu, marked by the four-squares icon top left corner.


In Control Panel, File Sharing section at the top, you see a User and a Group icon. Click on the Group icon. Notice the groups on your NAS. You have at least the administrators and users group. These are system default groups.

Select the administrators group and click on the button Edit Members at the top. Review the members. There is at least the admin and optionally (and hopefully) at least one other user name. Close the dialog with the Finish button.

Select the users group. Notice that the button Edit Members becomes gray. You can not edit members of this group because every user on your NAS is a member of the users group.

Why groups? Because it makes managing users so much easier. If you have just a few users, it may not make sense, but even for a handful of users, it already helps. Give a group a sensible name, for example, Finances-read, so its purpose and permissions are obvious.


Leave the Group section and select the User icon in the left column. Review the users on your NAS. There is at least the admin and guest account, and probably another account you made during the initial setup (although with older setups, this was not mandatory).

Review the status of the accounts, Normal or Disabled. Select an account and click the Edit button. A new screen opens. Click on the User Groups tab and review the group that the account is a member of. Close the dialog with the Cancel button as you did not change anything or at least did not intend to change something. Repeat the last steps for other accounts to review their group membership.

Let us leave the users and groups and explore the resources, shared folders, and applications.

Shared Folder

Leave the User section and select the Shared Folder icon in the left column. Review the shared folders on your NAS. On a brand new NAS, and without any application installed, there could be no shared folders. In any other case, review the shared folders.

Select a shared folder and click on the Edit button. A property sheet with tabs of that shared folder opens. Select the Permissions tab. Review the permissions. Notice the drop-down list in the top-right corner. Change the selection from Local users to Local groups and back to Local users.

Notice the different columns with permissions No access, Read/write, Read-only, and Custom. Try different columns for a user and notice that you can select only one column. Close the properties sheet with the Cancel button because you do not intend to save any changes.


You use Control Panel to manage privileges to use the application. Leave the File Sharing section and browse below to the Application section. There you find the Privileges icon. When you select this icon, you see a page with applications and services and the default application privileges in the column at the right.

For example, DSM, FTP, and File Station grant this privilege to all users by default. Which applications show up in this list depend on what applications you have installed on your NAS. Select File Station and click on the Edit button. The property sheet for File Station opens.

Select the Default privileges tab. Notice that the default privilege for all users is selected. This means that all users on the NAS can use File Station unless restricted elsewhere.

Select the Groups tab. Notice that the users group is not checked in the Allow column because this group has already granted the privileges in the Default privileges tab. Also, notice the three columns Allow, Deny, and By IP. You can specifically allow or deny the privilege to a group or based on the IP address that the user is accessing the NAS from. The purpose of this feature is that you can allow a user more privileges when connecting from a local network address versus a remote connection.

Switch to the Users tab and notice the same features and layout as on the Groups tab.

At the top of the Privileges screen, you see a button, Permission Viewer. Perhaps Privilege Viewer would be a more consistent name. In the Permission Viewer dialog, you can review the privileges for all applications for each user or group and with a specific IP address. This viewer is great for checking whether you did not open up too much or have been too restrictive.

Create Users, Groups And Shared Folders

After discussing the concepts and exploring the tools and menus, we put our knowledge into practice. In this exercise, you create a shared folder, two users, and two groups and assign different permissions for these two users to that shared folder.

This is a widespread scenario, creating shared folders, groups, and users. It does not matter which one you create first. My preferred order is group first, the user next, and the shared folder last. You may prefer another order, and that is fine.

Login to the DSM desktop with an administrator account. Open Control Panel > Group. Click Create. The Group Creation Wizard starts. You get some screens, each with its own title.

  • Group information
    notice the required fields marked with a red *; take a second to create a meaningful group name, in a format that tells something about its purpose, like Finance-read or Finance-write
  • Assign shared folder permissions
    you can skip this step for now, as we catch up later when creating the shared folder
  • User quota settings
    you can skip this step
  • Assign application permissions
    you can skip this step
  • Group Speed Limit Setting
    you can skip this step
  • Confirm settings
    you still can go back and change settings

After clicking on the Apply button, the DiskStation creates the group and returns to the Group screen in the Control Panel.

Open Control Panel > User. Click Create. The User Creation Wizard starts. You get some screens, each with its own title.

  • User information
    notice the required fields marked with a red *; you can use the password generator, but it is only six characters, which is fine for the first password that a user has to alter after first use; before you can send a notification mail to the new user, you must first enable the email notification service.
  • Join groups
    let this new user only join the users group and not the administrators or http group (default)
  • Assign shared folder permissions
    the shared folder we created earlier is listed, and we can assign permissions for this user to that shared folder; however, we already assign the user group permissions, which makes that we can skip this step
  • User quota setting
    you can skip this step for now; if necessary, you can assign a quota later
  • Assign application permissions
    you can skip this step for now; if necessary you can assign application permissions later
  • User Speed Limit Setting
    you can skip this step
  • Confirm settings
    you still can go back and change settings

After clicking on the Apply button, the DiskStation creates the user and returns to the User screen in the Control Panel.

Open Control Panel > Shared Folder. Click on the Create button at the top to create a new shared folder. The Shared Folder Creation Wizard starts and consecutively displays the following screens:

  • Set up basic information
    provide Name and Description for the shared folder; note the other options, in particular, the recycle bin that you can enable or disable
  • Encryption
    unless you particularly need this, I suggest skipping this step; you can enable this later
  • Configure advanced settings
    unless you particularly need data checksum or folder quota, I suggest skipping this step; you can enable this later
  • Confirm settings
    you still can go back and change settings

After clicking on the Apply button, the DiskStation creates the shared folder and opens the Permissions tab. Change the drop-down list at the right from Local users to Local groups. Give the group users Read/Write permissions. Click OK to close the dialog.

Best Practices

In this section, I share tips on user management that you can use in your everyday life with your NAS.

  • create a custom admin account
  • enforce strong passwords
  • enable two-factor authentication (2FA)
  • enable Home service
  • create a non-default user group
  • create service accounts

Custom admin account

Every NAS comes with a built-in administrator account, named admin. With older versions of DSM, you would normally use this account for administrative purposes. Later, the installation of DSM included the creation of a custom administrator-level account. The default admin account is disabled by default and only enabled during a Mode 1 reset. Since DSM 6.2.4, you get a notification if you still use the default admin account because of the security risks involved.

The risk of using the default admin is a brute-force attack. You can obviously mitigate this risk with a strong password and two-factor authentication. True, but still: half of the secret – the account’s name – is already exposed. However, the bottom line is that security-aware people who use these countermeasures abandoned the default admin in the first place for the same reason and vice versa.

It is good practice not to use the standard administrator account on any device or computer. Period.

Please create a new account, make it a member of the administrator, give it a strong and unique password, enable two-factor authentication, and safely store the password. I highly recommend using a password manager.

And last but not least, if you are the administrator of a NAS or your NAS, do yourself a favor. Create a regular user account with administrative privileges for everyday use. This way can always work safely, and you can test how other users perceive the NAS if they have questions.

Strong passwords

I already mentioned this in the previous item, but you should enforce strong passwords for all users. You can enable this via Control Panel > User > Advanced tab. Also, encourage users to create a unique password that is not used anywhere else. This policy is only successful with the help of a password manager.

Password settings that I prefer are: [use screenshot]

  • Force password change…
  • Apply password strength rules
    • Exclude name and description…
    • Include mix case
    • Include numeric…
    • Include special…
    • Exclude common…
    • Minimal password length: 10
    • Password history: 0
  • Password expirationI suggest to at least change once a year.

Two-factor authentication

Or, as Synology calls it, two-step verification. The idea is that authentication, or logging on, is not based on a single factor, like knowledge. You know your user name and password. Hence you can log in. Knowledge is relatively easy to steal.

Another factor is something you possess, like a device that generates a one-time password every minute. A trendy device is your smartphone. An app like Google Authenticator is a password generator that you link to your NAS account.

By combining both knowledge and possession in authentication, you create a two-factor authentication. Since this takes place in two consecutive authentication steps, it is also called two-step authentication.

Via Control Panel > User > Advanced tab > 2-step verification, you can enable this feature. I suggest always enable this for administrators. In case you open up your NAS to the internet via QuickConnect or other forms of external access, as well as hosting a website, I suggest enabling 2-step authentication for all users.

When you enable it, you are receiving directions on how to proceed. Note that there is an escape via your email address if you lost or forgot your smartphone and you need to log in.

Note: another authenticating factor is something you are, like a fingerprint or iris of your eye. This is also called biometric authentication.

User Home service

When I discussed the shared folders, I briefly mentioned the home folder for each user individually. In DSM, you can enable this feature, as it is disabled by default. The feature is called the Home Service.

In Control Panel > User > Advanced tab > User Home. Here you can enable the feature, choose a volume if you have multiple volumes in your NAS, and enable the recycle bin.

When you enable the user home service, DSM creates the homes shared folder. This folder contains all the user folders. You find this homes folder in both Control Panel > Shared Folder as in File Station.

In File Station, you also see the home folder. This is a link to the homes/[logged_in_user] folder. This is the entry the user uses to access their home folder. The homes folder is there to neglect for the user. 

Non-default user group

Every user is a member of the default users group. That is not a problem unless you intend to remove the right to login to DSM from all users except administrators. Since each administrator is also a member of the users group, you can not remove the DSM right from that group. I mean, you can, but then you can not log in to DSM as administrator. Not something you like to experience.

If you like to configure application privileges, it is easier to set up a new user group, such as Family or Employees. Next, you remove the DSM right from that group, and you make every user that does not need to log in to DSM a member of this group. Obviously, you exclude administrators from that group, so they can still log in to DSM.

Service accounts

Some applications work in the background without interacting with a user. There are countless examples, but a few need a user account anyway to do their job. Typically, backup and sync services are good examples.

Whether or not these accounts need administrator or just regular user-level access, they do not need access to resources on your NAS in general, no need to login to DSM, just access to a single application or shared folder.

With the knowledge you collected from this post, including the tip of the non-default user group, you can give these special accounts the right authorization. Please make sure these accounts can not interactively change their password. This would interrupt the service they provide. You can configure this for each account via Control Panel > User > [user_account].


For reference purposes, please find the following lists below:

  • list of applications you can grant user privileges
  • different permissions and how they interact or are inherited.

Application privileges

Applications that you can install from Package Center in DSM6, with configurable privileges, are (in alphabetical order):

  • Audio Station
  • Central Management System (CMS)
  • Cloud Station Server
  • Cloud Sync
  • Download Station
  • File Station
  • Hyper Backup Vault
  • Moments
  • Note Station
  • Presto File Server
  • Surveillance Station
  • Synology Application Service
  • Synology Calendar
  • Synology Chat Server
  • Synology Contacts
  • Synology Drive Server
  • Synology Mail Server
  • Synology Mail Server Plus
  • Text Editor
  • Universal Search
  • Video Station
  • Virtual Machine Manager
  • WebDAV Server

Permissions and inheritance

Contents to be determined.


Paul Steunebrink / Storage Alchemist

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